Return Policy

Last Updated: 2025.03.14

1. Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused and in the same condition you received it.
  • Item must be in the original packaging.
  • Proof of purchase must be provided.

3. Return Process

To initiate a return, please follow these steps:

  • Contact our support team at .
  • Provide your order number and reason for return.
  • Ship the item back to our return address.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 4-7 business days.

5. Exchanges

If you need to exchange an item, please contact us first to check availability.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

7. Contact Us

If you have any questions about our return policy, please contact us at:

Email: vivintex2012@gmail.com
Phone: +91 91500 03180
Address: Plot No. A-8/C, Phase-1, Sipcot Industrial Complex, Cuddalore-607 005.