Return Policy
Last Updated: 2025.03.14
1. Overview
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the conditions outlined below.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in the same condition you received it.
- Item must be in the original packaging.
- Proof of purchase must be provided.
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team at .
- Provide your order number and reason for return.
- Ship the item back to our return address.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 4-7 business days.
5. Exchanges
If you need to exchange an item, please contact us first to check availability.
6. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
7. Contact Us
If you have any questions about our return policy, please contact us at:
Email: vivintex2012@gmail.com
Phone: +91 91500 03180
Address: Plot No. A-8/C, Phase-1, Sipcot Industrial Complex, Cuddalore-607 005.